Almost daily, employees enthusiastically circle a web address at the bottom of our receipt for us to complete a customer service survey, promising a chance to win a trip for two to some far-away beach, or maybe a shopping spree. Quite frankly, the prompt is so familiar most of us have grown accustomed to tuning it out as soon as the...
B2B hospitality and travel technology marketing agency will continue to promote IDS Next’s story and increase global market share
Puzzle Partner, the most trusted B2B travel and hospitality technology marketing firm announced today that it will continue as Agency of Record for IDS Next.
As part of the renewal agreement, Puzzle...
How to connect shared goals & increase group business in 2020
It’s clear that compression nights are great for hoteliers to achieve peak pricing performance. And group business plays a key role in driving that. Group business is also a critical component of segment mix and filling rooms during off-peak times – providing a...
Let’s take a glimpse inside the mind of a modern event planner. On any given day, they’re likely consumed with thoughts of budgets, guest lists, event size, space requirements, locations, venue options, amenity requirements, contracts, confirmations and, of course, steadily shrinking timelines. Cue the check-lists that never end, and...
There’s a popular saying that reads, “Identity influences behavior.” This proves to be an especially important understanding of hospitality. As industry leaders work to identify (and cater to) the entirety of the guest journey, from pre-stay to post-stay, we are constantly faced with the question like: What do guests want most, and...
Two Respected Hospitality Technology Companies Work Together to Provide Value to Highgate and its Guests
Nor1, a global leader in hospitality upgrade, upsell, and merchandising technology, and Infor, a global leader in business cloud software specialized by industry, today announced a successful deployment with Highgate Hotels. The...
Hoteliers, I have a question for you: What does it mean to have a mobile guest experience?
Increasingly, mobile platforms driven by powerful digital analytics are reshaping hotel operations and the guest experience. Technology is empowering hoteliers to find new ways to combine traditional high-touch service with the convenience and...