Understanding the most important hotel guest expectations and what it takes to keep them coming back
Mobility
has empowered customers in ways that have disrupted all industries, especially
hospitality. Travelers today are different from the travelers of yesterday, and
it’s those brands that anticipate and respond to the needs of...
There’s a popular saying that reads, “Identity influences behavior.” This proves to be an especially important understanding of hospitality. As industry leaders work to identify (and cater to) the entirety of the guest journey, from pre-stay to post-stay, we are constantly faced with the question like: What do guests want most, and...